How to influence today’s knowledge worker
Brodie and Florence are my two Italian Spinone dogs and like to be told what…
Browsing: People Development
Calibrate your customer
A few years ago, I was pulled over by the boys in blue, the police…
Applying a marginal gains mind-set to CPD management
In 2010 David Brailsford was appointed Performance Director of Team Sky and faced one of…
We don’t need customers like you…
The woman on the other end of the phone seemed pleasant enough, she thanked me…
Your plan (well, mine) to get you through 2016
Erm, it’s a little bit early for New Year Resolutions, isn’t it? No, it’s never…
FCA T&C -The poor outcomes of bad time management
One of the fundamental components of a T&C scheme under the FCA rules is measuring…
ROI – How to build a business case for a T&C initiative
Nick Smith of EAM Consulting looks at using the Kirkpatrick Four Levels to help with…
10 futurist technology predictions for inside sales teams
This article is very futuristic, and if you’re the kind of person who likes the…
Does your training strategy do what your staff want?
As the FCA 2015-16 Business Plan starts to come into effect, with the British public…
What do I know about training?
The other morning, waiting to gain access to the training room at a client’s premises,…