Firms in the insurance sector have been slow to take advantage of the generous financial…

Who are vulnerable customers and how can you learn to recognise their needs? 24,100,000 people.…

It gives me no pleasure to write about regulatory fines – it really doesn’t!  As…

So, the  CII July 2020 remote exams have come and gone with many experiencing technical…

We have seen two regulatory publications over the pandemic one from the FCA and the…

At the time of writing, the UK appeared to be teetering on the brink of…

I thought I would follow up my column in the last edition, ‘Business as usual…

In 2019 the FCA embarked on engagement work entitled 5 Conduct Question Programme, an exercise…

Getting the best from people working from home has lately become a core skill for…

On 5 June 2020 the FCA issued new rules and guidance on a variety of…