Nostradamus 2: a look ahead to T&C in 2024
Last year, Jeff asked me to gaze into the future and share my thoughts about…
Last year, Jeff asked me to gaze into the future and share my thoughts about…
As I write, I am in the midst of the final preparation for the Christmas…
It’s the money, isn’t it? Working in financial services means when you go home at…
The FCA has reached the end of their tether and we’re about to see some…
Today, the majority of our business and personal lives are dominated by our access to…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
In the complex and high-stakes realm of financial services, firms are constantly navigating through a…
We’re witnessing history The release of ChatGPT has brought a technological tectonic shift, bringing AI…
Will the regulator fail to achieve its fundamental objective of changing the culture of UK…
Consumer Duty is driving positive change across Financial services; but with that comes challenge. Chief…