AI agents and the SMCR: who’s on the hook when the bot gets it wrong?
The FCA’s David Geale said it in three words. Individuals in financial services firms are…
Browsing: Ind. Focus
Building next gen skills in financial services
Most firms I speak to are dealing with a similar set of pressures: the need…
Walking the talk
According to the much-respected biannual UK Customer Satisfaction Index (UKCSI) into national standards of customer…
Artificial Intelligence (AI) in Financial Services
Artificial intelligence (AI) is no longer a future concept in financial services; it is already…
ERA 2025: the case for optimism in Financial Services
The Employment Rights Act 2025 has been widely framed as a compliance burden. But for…
AI in workplace learning — The next ten years
Back in 2014, I wrote a chapter for a book about the future of Learning…
Would turkeys vote for Christmas?
On looking at my client bank, I have been doing a lot of work dealing…
Learnings from 2025
Did you know that we forget a huge amount of what we learn, and even…
When the unexpected happens: Who keeps your business moving?
The Operational Case for Business Continuity and the Power of a Business Operations Executor™ At…
Building a future-ready workforce: Insights from recent roundtables
Over the past few weeks, I joined senior leaders from across the UK Finance membership…