Unleashing the Power of Independent Business Reviews
In the complex and high-stakes realm of financial services, firms are constantly navigating through a…
Browsing: Ind. Focus
AI in Financial Services – educate and evaluate rather than fear and forbid
We’re witnessing history The release of ChatGPT has brought a technological tectonic shift, bringing AI…
Culture clash – Consumer Duty: is it only skin deep?
Will the regulator fail to achieve its fundamental objective of changing the culture of UK…
The ascendency of the CRO – why Consumer Duty is revolutionising the role
Consumer Duty is driving positive change across Financial services; but with that comes challenge. Chief…
Supporting vulnerable consumers in Financial Services: The role of identifying needs and providing appropriate products and services
It is safe to say that with all the inevitable backlash of Covid and the…
Nostradamus: requirement or desire to change?
They carry different levels of urgency. I was asked to look at 2023 through a…
AI can bring us closer together and help, not inhibit humans
Opportunities and Challenges with AI and NLP AI is already changing our lives. From expert…
ESG and sustainability in collections
There was a time not so long ago when ‘ESG’ and sustainability was the talk…
Catalyst for change
“If it ain’t broke, don’t fix it”. The expression apparently originated in the USA in…
Technology must be front and centre to deliver Consumer Duty
Consumer Duty clearly is a game changer for the financial services industry and will demand…
