Claims management becoming FCA regulated – The impact on people’s roles
It has been estimated that there were about 500 claims management companies (CMCs) when the Access to Justice reforms took…
Operational resilience
A number of high profile data breaches have put operational resilience at the top of the regulatory agenda this summer.…
How relevant are your Key Performance Indicators?
Every firm uses Key Performance Indicators to measure how its employees are performing against set business objectives. In the Financial…
Traits of a self-directed learner
In this short article, Paul examined what it takes to become a self-directed workplace learner and shares his personal experience…
Aiming higher: professional apprenticeships
With the development of higher and degree apprenticeships, the Chartered Banker Institute looks at the future of apprenticeships in the…
FCA vulnerability enforcement action
A timely reminder for all regulated firms to re-focus on improving culture within businesses The FCA’s recent enforcement action [TR19/1],…
