Why we should all start learning from complaints
A quick look at our e-learning course data on The Development Zone shows that ‘Complaints Handling and the FCA’ was…
Consumer Duty: The MI conundrum
On 31st July, the FCA’s Consumer Duty comes into force for all regulated firms that give advice or guidance to…
Consumer Duty: Managing foreseeable harm in the advice process
In my last article (December’s edition), I talked about the fact that once Consumer Duty is implemented, ultimately the buck…
Why professional development in financial services is vital
Ah, the worlds of regulatory learning and professional development—both vital, yet profoundly distinct, for individuals and businesses in financial services.…
Unleashing the Power of Independent Business Reviews
In the complex and high-stakes realm of financial services, firms are constantly navigating through a sea of challenges and intricacies.…
FOS complaints see a worrying uptick
Only a week ago the Financial Ombudsman Service released its data for the quarter April to June 2023, quarter 1…
