Why “Reasonable Steps” now means evidencing outcomes at scale
The FCA’s Consumer Duty requires firms to take “reasonable steps” to deliver good outcomes for customers. Most firms believe they…
Professional exams: Why staff development is a strategic imperative for regulated firms
Introduction In the financial services sector, professional exams are more than a personal milestone. They help staff to develop the…
A new year, a new approach to Training and Competence?
Following the FCA’s announcement in December 2026 of the removal of minimum annual CPD requirement, many firms are reassessing what…
Embracing Neurodiversity: Building inclusive learning environments in financial services
In today’s fast-paced financial sector, precision, compliance, and performance are vital. Yet behind every spreadsheet, report, and client interaction are…
ERA 2025: the case for optimism in Financial Services
The Employment Rights Act 2025 has been widely framed as a compliance burden. But for financial services firms with genuine…
Implementing change is operational as well as regulatory
For many firms, regulatory change is now a constant feature of the operating environment. That is especially true as firms…
