Beyond performance
Beyond performance: A view on why financial services firms must reframe training, competence, and workforce assurance in a Consumer Duty…
Professional exams: Why staff development is a strategic imperative for regulated firms
Introduction In the financial services sector, professional exams are more than a personal milestone. They help staff to develop the…
Non-Financial Misconduct
Our industry is very good at creating acronyms. The Financial Conduct Authority has given us a new one, Non-Financial Misconduct…
Can AI help candidates pass professional exams – and should it?
Artificial intelligence has become almost impossible to ignore. From drafting emails and summarising documents to answering technical questions, AI tools…
AI agents and the SMCR: who’s on the hook when the bot gets it wrong?
The FCA’s David Geale said it in three words. Individuals in financial services firms are “on the hook” for harm…
The gap between regulatory intent and operational reality
The Prudential Regulation Authority’s January 2026 Dear CEO letter to UK banks and building societies was unusually direct about where…
