Sharp, plain-English analysis of people aspects of regulation (including T&C, SYSC, FIT, CD) and people development in UK financial services
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Growth, consolidation, succession or simply running a better business – whatever 2027 looks like for you, your operations need to be ready for it.
Generative AI can complement authoritative insurance learning by challenging understanding, simulating realistic situations and providing immediate feedback—provided learners continue to verify important information.
As AI becomes embedded in financial decisions, firms must evolve governance, oversight and assurance at the same pace.
Most training is judged on the day itself. The real test is what people are doing differently three weeks later.
Why deploying AI in the customer journey is not a substitute for a competent, confident workforce.
New CSA research highlights how firms can identify language needs early and provide effective, proportionate support for customers experiencing financial difficulty.
October 2026 — read the full edition
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