Consumer Duty Rules – preparing for the latest FCA regime
The latest is of course the Consumer Duty Rules – which come into effect this year. But how different is…
Prioritising modernisation of consumer credit regulations
After many years of making the case for change, we have cautiously welcomed the Government’s announcement of their intention to…
Hard Times
I hope Charles Dickens will forgive me for borrowing my title from one of his books, but it seemed to…
Are we keeping up?
We’ve come a long way in the world of Financial Services in the last few decades. The days of ‘selling’…
ESG and sustainability in collections
There was a time not so long ago when ‘ESG’ and sustainability was the talk of senior executives across the…
Why an investment in T&C this year might be the key to the challenges
2023 is already looking like it’s going to be a tough year for the general insurance industry. Giving your people…
