Vulnerability is not as simple as black and white
The issue of customer vulnerability is not a new one in financial services. But, the approach to it varied so…
FCA review of enforcement
In February 2024, the FCA published CP24/2: Our Enforcement Guide and publicising enforcement investigations – a new approach. The FCA…
Do we need a more modern approach to addressing T&C?
In a previous article, we looked at the FCA’s focus on fair value and how regulated firms should invest in…
Changing firms
For some of us there comes a time when we make the decision, or the decision is made for us,…
The case for external accreditation
In the competitive and heavily regulated debt collection industry, ensuring that staff possess the highest levels of competence and professionalism…
Leading by example: The importance of senior managers undertaking CPD
As a minimum, firms are required by regulation to ensure employees maintain adequate knowledge of eight core competencies (as set…
