Danger -Potent Conduct Rules; handle with care
At a recent SMCR (Senior Managers & Certification Regime) conference that I attended, an interesting question was put to the…
GDPR – the first 30 days
So, the most spoken about piece of legislation in many years has finally arrived. GDPR (General Data Protection Regulations) is here…
FCA business plan 2018/19
In their latest business plan the FCA (Financial Conduct Authority) have identified 7 priorities for the next 12 months. Firms can…
The wonder of words
We spend a great deal of our time training people about the power of communication and how to improve their…
Meeting the needs of the ‘Accidental Manager’
There have been two very interesting articles recently, one in the Harvard Business Review (HBR) and another in the Financial…
FCA data and complaint handling review; a new approach required
Although over 3,000 firms are required to submit complaints data to the FCA the number of complaints financial service firms…
