Raising the bar for commercial benefit and Consumer Duty success
This year promises to be a pivotal year for firms as they continue to embed…
Browsing: Consumer Duty
Re-examining the business case for Consumer Duty
The latest set of studies from the FCA about the effectiveness of embedding Consumer Duty…
Nostradamus 2025
Okay, this is now my third article – part one and part two are here…
Arrears fines – will Consumer Duty solve the issue?
Has anyone else noticed a change of tone coming out of the FCA these days? …
It’s personal and it’s business (to misquote the Godfather!)
Can you give me a breakdown of your current client database? How have you categorised…
The foundations for demonstrating good consumer outcomes
The first anniversary of the Consumer Duty (CD) regulation has now passed, with board reports…
It’s time for change: Equipping employees for the Consumer Duty era
“Consumer Duty that will set higher and clearer standards of consumer protection across financial services…
How has Consumer Duty affected compliance supervision?
The Consumer Duty was introduced to set new, higher standards for firms to adhere to,…
Vulnerability and the real advice gap
There has been a lot written about vulnerability; how we assess clients for vulnerability, how…
T&C Scheme Framework – How to build your scheme 2024 version
We are often asked how to build or structure a T&C scheme or Competence framework.…