Firms having to take a long hard look in the mirror over fees and interest payments
Many changes to the financial industry have been implemented because of the new Consumer Duty…
Browsing: Consumer Duty
Advice v Guidance
This has been a question that the financial services industry has been struggling with over…
Will mortgage prisoners be saved by the FCA ‘closed book’ Consumer Duty rules?
We have heard about the plight of mortgage prisoners for well over a decade now. …
Nostradamus 2: a look ahead to T&C in 2024
Last year, Jeff asked me to gaze into the future and share my thoughts about…
Regulators turn their attention to ‘Critical Third Parties’
In a paper published on 7th December, the Bank of England, as well as both…
Value, value, value. The theme for 2024?
Recent communications from the FCA highlight that the regulator is likely to focus heavily on…
Evidencing Consumer Duty, are we there yet?
Now the Consumer Duty (CD) regulation is live and the project teams, so busy for…
Consumer Duty: there may be trouble ahead…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
Consumer Duty shaping the boundaries for advice
On 9th December 2022, the Chancellor announced the ‘Edinburgh Reforms’ as part of a multi-step…
So, where are we now?
We are almost two months on from 31 July 2023 deadline for implementing all the…