The foundations for demonstrating good consumer outcomes
The first anniversary of the Consumer Duty (CD) regulation has now passed, with board reports…
The first anniversary of the Consumer Duty (CD) regulation has now passed, with board reports…
“Consumer Duty that will set higher and clearer standards of consumer protection across financial services…
The Consumer Duty was introduced to set new, higher standards for firms to adhere to,…
There has been a lot written about vulnerability; how we assess clients for vulnerability, how…
We are often asked how to build or structure a T&C scheme or Competence framework.…
Is the sector being unfairly targeted by an overzealous regulator, or is it just being…
Artificial intelligence (AI) is the simulation of human intelligence processes by machines. It is a…
The issue of customer vulnerability is not a new one in financial services. But, the…
Just over a year ago the Chancellor of the Exchequer announced, with much fanfare, a…
The old saying “there’s nowt so queer as folk” is even more apt these days…