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Consumer Duty – it’s closer than you think

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 In this 60-minute on-demand webinar, Frank Brown – Senior Director at Hogan Lovells – and Adrian Harvey – CEO of Elephants Don’t Forget – walk you through critical considerations firms need to make when designing, pricing and selling products to retail customers.

Key discussion topics include:

  • The critical importance of gaining engagement and buy-in from the First Line
  • A top-down/bottom-up framework to successfully implementing Consumer Duty
  • Assessing the impact of Consumer Duty on your product portfolio
  • How firms can evidence that customers are central to their culture and purpose
  • The Board’s responsibility for successfully implementing and embedding Consumer Duty

SM&CR Virtual Briefing

The FCA have clearly stated that the aim for introducing the new Consumer Duty is to drive a fundamental shift in industry mindset, but what does this really mean and what part does each individual, regardless of their role and status within an organisation, have to play in this? With this in mind, Worksmart are once again delighted to be joined by Marian Bloodworth, Employment Law Partner in the FS Employment Team at Deloitte Legal, for another lively discussion, update and debate on these issues and considerations, including the key implications of Consumer Duty on the individual and from a HR perspective.

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Consumer Duty – Time to put the people perspective under the microscope

In the second part of our Webinar series, once again the Worksmart team are going to be joined by guests for this event – Jeff Abbott (2be Development Consultancy /T-C News) and Lynne Hargreaves (Clearstep Consulting) for a lively discussion and a strong focus on the role of the individual in all that the FCA expects. Given the FCA’s responsibility for ensuring consumers are properly protected, as a sector, we are all well aware of the constant development of regulatory change that seeks to improve standards in the industry. With more financial decisions now in consumers’ hands and the changing digital landscape, the FCA have concluded that now is the time to set a higher standard of consumer protection for regulated firms to adhere to.

October 4 1500-1600

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The impact of the new Consumer Duty on T&C Schemes

Although we are in the countdown to implementation firms are required to have made plans on how they will do this by the end of October.

Within the requirements firms will be required to address how they will evidence good consumer outcomes.  In this regard firms should turn to sources of evidence one of which will most definitely be your T&C Scheme. BUT, you may well have to review and change some aspects to ensure you fully address the regulator’s ‘big picture’ rather than comply with a narrow set of compliance rules.

This workshop ‘The impact of the new Consumer Duty on T&C Schemes’ will help you understand why.

As one delegate said, “I never realised how T&C was so involved with Consumer Duty.  I need to go back to the office and support the project team.”

5 October (Zoom) 1000-1200

Workshop Details >>>

Book your place now
Email  Delegate price £75+VAT



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