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Consumer Duty Champion: how to lead from the front

14 September 2023 | 2.00 pm | 60 minutes

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Elephants Don’t Forget are joined by Bovill’s Principle Consultant, Michael Lawrence, for their next webinar: Consumer Duty Champion: how to lead from the front.

Michael joined Bovill as a Principal Consultant in their Wealth team following 16 years at the FCA, most recently as a Technical Specialist in Consumer Investments supervision.

He is chair of the Consumer Duty Alliance’s Consumer Duty Champions’ Forum, and this session is specifically aimed at bringing firms together to share their expertise and insight as they implement the FCA’s requirements.

Key topics of discussion include:

  • The FCA requirements for the Consumer Duty Champion.
  • How the Consumer Duty Champion can ensure that the principles of Consumer Duty are embedded across the firm’s culture, strategy and business objectives.
  • What MI should the firm’s Board/senior management consider and assess to satisfy themselves that customers are getting good outcomes.
  • How to empower the firm’s Board/senior management to constructively challenge all aspects of the firm’s practices and processes.


Working with T&C under Consumer Duty

The new Consumer Duty regulations came into effect on 31 July.  It is now that all the real challenges start as you embed all the changes.  As part of this process you will come across aspects that either have not gone as expected, possibly overlooked or could simply work better.  The FCA fully expect firms to review and make changes to ensure that they deliver good outcomes for consumers.

In this 2 hour, Zoom based workshop (not webinar) we focus on the practical aspects of T&C. We  look at how the new Consumer Duty affects the day to day operations of T&C and your T&C scheme.  This provides a great way to benchmark your approach or experience different ways to do things and go away with some really useful ideas to progress.

Full details here>>>

Dates and Times
19 September 1000-1200
3 October 1000-1200


Consumer Duty – Are we there yet?

The PIMFA Compliance Conference 2023 will be taking place on September 21st, in London AND online, and we are proud to announce that Worksmart will not only be hosting a session, but we are also Gold Partners of the event!

What you can expect from Worksmart’s session: Consumer Duty – Are we there yet?  We will be discussing how as we move from implementation to embedding, what step change does this mean for firms? From questions such as “When is it safe to dis-band my CD project team?”, through to “How will I know what to include to ensure that the board will be happy to sign off the first annual report on Consumer Duty report in 2024.” Join the Worksmart team to consider the tough questions that need to be tackled once the initial implementation deadline is met.

We’re looking forward to seeing you at our session which is sure to be a really informative and lively discussion!

To find out more about this hybrid conference and to register, click here. For a 25% discount, use code CFWRKSRT23

Importance of CPD

Retaining knowledge, keeping abreast of changes, satisfying regulatory requirements were all valid reasons to complete CPD but under the new Consumer Duty rules, the importance of maintaining knowledge has just become essential to ensuring fair outcomes for clients.

Whether you are an individual or a larger firm, the need to demonstrate your continued suitability to advise and your industry knowledge could become a key issue in determining whether the fees being charged represent fair value.

CPD and diploma studies system

Our CPD and diploma system is your ‘one-stop-shop’ where we help you to fulfil your CPD needs or help with your diploma studies and includes:

  • Monthly CPD update service
  • Diploma gap analysis assessments
  • 5 diploma online courses: R01 to R05
  • Compliance online courses
  • Focus on topics
  • Specialist online course
  • Learning to Learn


Consumer Duty Rules – how prepared is the IFA industry?

 Click here for the IFA magazine’s recent interview with Neil Herbert –  CEO of HRComply.

Consumer Duty Rules are coming and they undoubtedly present new challenges for firms and their advisers.

HRComply has huge experience automating the T&C and People Compliance and Certification Processes that limit IFA’s operational and reputational risks due to non-compliance.

See what Neil has to say about this latest tranche of regulation, its impact and how to sleep easy, knowing you’ve got it sorted.

We commissioned a survey in collaboration with IFA magazine.

For full details of the survey – click here>>>



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