What’s new at Elephants Don’t Forget…
Visit our new website to learn more about how we’re supporting firms to improve their approach to employee Training & Competence.
Our resource hub is packed with a range of insightful case studies and purple papers from brands including NewDay, Age Partnership, Danske Bank, Volvo Car Financial Services UK, and LV= Financial Services. From supporting firms with challenges around Consumer Duty, vulnerable customers and reducing errors and complaints, Elephants Don’t Forget’s multi-award-winning AI – Clever Nelly – supports each and every individual employee to translate their workplace training into the highest levels of in-role competence – and maintain it, resulting in fewer errors, reduced risk, improved performance and best-in-class compliance.
In July, Worksmart’s Head of Market Engagement, Nic Dent, was delighted to join behavioural experts Christian Hunt and Roger Miles on a webinar broadcast to discuss how firms can ‘Find and Fix the Culture Gaps in Your Firm’s Consumer Duty Board Report’ – this resulting paper summarises the topics and takeaways from that webinar.
There’s a consistent theme threading through this discussion document that builds on the idea of leveraging T&C for maintaining staff capability as best practice for both regulatory compliance and business success.
Taking the opportunity, we’ve revisited T&C through a revised series of three special, extended blogs designed to help you review the fitness of your T&C and/or wider competence management arrangements, and in doing so, help underpin your organisation’s compliance with a range of regulation and deliver tangible business benefit. Subscribe here to receive the ‘Review the fitness of your training and competence arrangements’ blog series.
Time to design or review your T&C scheme
Whether you are designing a T&C/Competence scheme for people connected to the customer journey or looking to review your existing scheme the following may help:
We have updated our article on the 8 principles relating to the design of a T&C Framework. It now shares 93 indicators you can use to help design or review your approach. Read T&C Framework – How to build your scheme 2024 version
If you are seeking some assistance with a review of your Certification Regime, Code of Conduct or T&C scheme check this out.
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Prepare to excel in these essential areas, earn CPD points, and stay ahead of industry requirements. For a free trial of our accredited CPD system, please click here >>>
