🐘 Latest News from Elephants Don’t Forget
Introducing our Consumer Duty Insight seriesā¦
Our free three-part modular series is designed to help firms understand how the FCA articulates a healthy culture under Consumer Duty.
Registration is open for our next webinarā¦
Why Your Business-Wide Risk Assessment (BWRA) Isnāt Reducing Financial Crime Risk
Thursday 2 July 2026 | 11:00 (BST) | 60 minutes
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Consumer Duty – A question of Trust
Trust is now central to the FCAās Consumer Duty, with confidence in financial services treated as a measurable outcome rather than an abstract ideal. While products, pricing, and processes remain important, they only succeed if customers believe firms act in their best interests. This trustāmeasurement methodology addresses that challenge by turning trust into actionable data using Charles Feltmanās four dimensions: care, sincerity, reliability, and competence. Instead of relying on vague satisfaction scores, firms can pinpoint exactly where trust is strengthened or weakened across the customer journey.
The approach integrates easily into existing Consumer Duty reporting, works for firms of any size, and requires no complex systems. Crucially, it not only measures trust but helps firms take targeted action to rebuild and sustain it over time
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āAgainst a backdrop of intensifying regulation, firms are rethinking how they build and evidence competence across their workforce. In this latest blog, Worksmart explores whether RegTech is merely a buzzword or a practical necessity for modern compliance. As expectations around training, supervision and accountability grow, technology is playing a pivotal role in embedding consistent learning, tracking knowledge gaps and supporting robust audit trails.
The blog considers how intelligent tools can enhance compliance frameworks, reduce risk and give leaders clearer oversight of capability across teams. For organisations striving to align training with regulatory demands, understanding the real value of RegTech has never been more important. It also highlights practical steps firms can take to implement solutions effectively.
Is RegTech simply a buzzword or an absolute necessity for compliance? – Worksmartā
