Consumer Duty – time for mortgage practitioners to focus on consumer outcomes
There has been a lot written about the FCA’s, current, hot topic – Consumer Duty. …
Browsing: Opinion
Why an investment in T&C this year might be the key to the challenges
2023 is already looking like it’s going to be a tough year for the general…
All roads lead to FOS…
Like the three wise men following the bright star, all compliance, calculations, case reviews and…
What are the barriers to providing a pension dashboard service?
The organisation behind a pension dashboard (officially a Pension Dashboard Service firm or PDS) is…
Working with our IFA partners: the golden rule
The recent paper from the FCA [FG22/5] prompted me to think about how we work…
Let’s worry for mortgage borrowers not on a fixed rate – what can/should financial advisers be doing?
Having written, last quarter, about the FCA Dear CEO Letter titled “The rising cost of…
How pension dashboards may shape the new consumer duty
It’s already a commonplace that the Consumer Duty shifts the obligation on those providing financial…
Why CPD is here to stay
Just occasionally it’s good to remind ourselves why something is important and CPD is one…
FCA requirements – Supporting mortgage customers in financial difficulty
In my last column I focused on the FCA’s Dear CEO letter to Retail Mortgage…
Are investment pathways doing any good?
My laptop stopped connecting to local networks last week. It turned out that I had…