Outcomes-focused regulation ‘consumer duty’
By the time firms read this article, there will be roughly one month left to…
Browsing: Opinion
The end of the company pension scheme?
We have known for two decades that most employers no longer want to support defined…
Critical analysis – Strategies for students
In this article we look at the imprtance of being able to undertake a critical…
Bridging the Gap – Understanding vulnerable customers’ needs
Recent findings by the FCA estimates that 27.7 million adults in the UK are in…
What next for complaint handling?
It is that time of the year again when the Financial Ombudsman Service release its…
Do advisers or clients fully value pensions?
It seems odd that something as universal as money, can be valued in such different…
News from our Sponsors
“Authentic Compliance” – is your current approach to employee T&C authentic or is it a…
Time to look again at apprenticeship schemes
Firms in the insurance sector have been slow to take advantage of the generous financial…
Who are vulnerable customers – how to recognise their needs?
Who are vulnerable customers and how can you learn to recognise their needs? 24,100,000 people.…
Regulatory fines – do they improve the way firms treat customers?
It gives me no pleasure to write about regulatory fines – it really doesn’t! As…