Professionalism & ethics in financial services: “whack-a-mole” or in a hole?
Some would regard the topic of professionalism & ethics in financial services as something of…
Browsing: Ind. Focus
FAMR – a personal view
As someone invited to sit on the Financial Advice Market Review (FAMR) Expert Panel, I…
Demonstrating knowledge and competence of your staff – a burden or benefit for your organisation?
With the 10 year anniversary of the global financial crisis in sight, there is a…
Robots do as they are told
The point about artificial intelligence is that it is artificial. Were we to replicate human…
More of the same or a real change?
As stated in the FCA’s Business Plan for 2016/17 their statutory objectives haven’t changed and…
CREST at 20
The UK’s settlement system CREST turns 20 this year. How did it evolve and what…
Is a perfect storm brewing as the FCA sets out to execute its business plan?
The FCA Business Plan 2016/17 is the fourth since the inception of the FCA. The…
Serious games to serious gains
Games and gamification aren’t going away. It has gone beyond the point where serious games…
Ageing population and the competence factor
February saw the launch of the FCA’s project looking at the challenges facing the Financial…
Developing conduct to achieve good customer outcomes
My first weekend job was working for Woolworths in the mid-1980s. It was a perfect…