What makes good people do bad things?
Research by the CISI reveals that individuals believe some misdemeanours are more acceptable than others.…
Browsing: Ind. Focus
Complaints – will we ever link dissatisfaction to treating customers fairly?
The six-monthly release of Financial Ombudsman Service [‘FOS’] complaints data to the end of June…
To charge or not to charge? – that is the question
Is the panic starting to set in with the deadline for MiFID II looming on…
20:20 Vision
Since the Government introduced the new Apprenticeship Levy, barely a day has gone by without…
We need more than a ‘pin-stickers guide to workplace pensions’
Steve Bee once told me that all workplace pensions are the same. In the context…
SM&CR Who is wearing your Cultural ‘Fitbit’?
My 13 year old daughter recently celebrated earning her ‘Skydiver’ badge and is also a…
SM&CR Struggling to make sense? -Let’s break it down
In a conference room overlooking the 02 earlier this summer, two women sat face-to-face discussing…
Are you using your Learning and Development fund?
I could have entitled this article – Are you using your Apprenticeship Levy? but I…
Have you made the FCA business plan YOUR business?
FCA cross-sector priorities – Conduct and Culture Remember that an FCA Director of Supervision once…
Ensuring fair customer outcomes from Canary Wharf to Delhi
‘Our focus on culture and governance in financial services and its impact on individuals and…