CSA celebrates first batch of successful apprentices


Following months of hard work, the first apprentices undertaking their training on Apprenticeship Standards delivered by the Credit Services Association are celebrating their success.

A first for CSA Apprenticeship training has come from Stephanie Moss, from H&T Pawnbrokers – a CSA member and apprenticeship levy paying employer. Stephanie completed a Level 3 Compliance Risk Officer Standard for her apprenticeship and is the first person to pass her End-point Assessment with a distinction.

Also successfully passing their Level 3 Compliance Risk Officer Standard are: Alma Treliving from Insure the Box, and Callum Tonks and Dominic McDonald from Wesleyan, a specialist financial services provider.

CSA’s apprenticeship programmes for how they are successfully contributing to the professionalisation of the debt collection and purchase industry

The CSA is currently delivering 150 apprenticeships across 50 organisations, including major industry players, well-known PLCs and government bodies. Following an OFSTED report which highlighted the CSA’s apprenticeship programmes for how they are successfully contributing to the professionalisation of the debt collection and purchase industry, the CSA will be continuing to recruit new apprentices without restriction.

Fiona Macaskill, Head of Learning and Development at the CSA says: “The completion of the first Apprenticeship Standards is a significant milestone for us. We are delighted to see our first successful learners complete their programme and wish them every success in their careers going forward.

“Whilst celebrating the achievements of our apprentices,” Fiona continues, “We also congratulate the passion and commitment of our training team, and the work that carries on in the background, from our L&D team at the CSA, to ensure that our apprentices are fully supported throughout the delivery of each standard.”

The CSA has also been shortlisted for Excellence in Training in the CCS Awards. These awards, which will be announced 16 October 2019, recognise success in Collections and Customer Service.



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Fiona Macaskill, Director of Learning & Development, Credit Services Association. The Credit Services Association (CSA) is the only National Association in the UK for organisations active in the debt collection and purchase industry. The Association, which has a history dating back to 1906, has 300 member companies which represent 90% of the industry, and employ 11,000 people. At any one time its members hold up to £60 billion for collection, returning nearly £3 billion in collections to the UK economy per annum. As the voice of the collections industry, our vision is to build confidence in debt collection by making the entire process clear, easy to understand and less stressful for all those involved. Further information on the CSA can be found at: http://www.csa-uk.com

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