Consumer Duty: there may be trouble ahead…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
Browsing: Consumer Duty
Consumer Duty shaping the boundaries for advice
On 9th December 2022, the Chancellor announced the ‘Edinburgh Reforms’ as part of a multi-step…
So, where are we now?
We are almost two months on from 31 July 2023 deadline for implementing all the…
Why we should all start learning from complaints
A quick look at our e-learning course data on The Development Zone shows that ‘Complaints…
Consumer Duty: culture, people and data
Over the last 12 months, Elephants Don’t Forget have run a popular Consumer Duty webinar…
Consumer Duty: Ensuring compliance, a CD champion perspective
As firms move into the final stages of preparation for the implementation of the incoming…
Consumer Duty – an opportunity to make valuable change or just another stop on the route to Compliance Fatigue?
It is certainly nearly upon us – Consumer Duty that is – and there can…
Consumer Duty: The MI conundrum
On 31st July, the FCA’s Consumer Duty comes into force for all regulated firms that…
Consumer Duty and sustainable investment
As advisers are manufacturers of their advice process, this has given us an opportunity to…
Consumer Duty: Managing foreseeable harm in the advice process
In my last article (December’s edition), I talked about the fact that once Consumer Duty…