Why we should all start learning from complaints
A quick look at our e-learning course data on The Development Zone shows that ‘Complaints…
Browsing: Consumer Duty
Working with Training & Competence under Consumer Duty
Introduction The new Consumer Duty regulations came into effect on 31 July. It is now…
Consumer Duty: culture, people and data
Over the last 12 months, Elephants Don’t Forget have run a popular Consumer Duty webinar…
Consumer Duty: Ensuring compliance, a CD champion perspective
As firms move into the final stages of preparation for the implementation of the incoming…
Consumer Duty – an opportunity to make valuable change or just another stop on the route to Compliance Fatigue?
It is certainly nearly upon us – Consumer Duty that is – and there can…
Consumer Duty: The MI conundrum
On 31st July, the FCA’s Consumer Duty comes into force for all regulated firms that…
Consumer Duty and sustainable investment
As advisers are manufacturers of their advice process, this has given us an opportunity to…
Consumer Duty: Managing foreseeable harm in the advice process
In my last article (December’s edition), I talked about the fact that once Consumer Duty…
Culture clash – Consumer Duty: is it only skin deep?
Will the regulator fail to achieve its fundamental objective of changing the culture of UK…
Can the mortgage market avoid another category of mortgage prisoners?
The law of unintended consequences is looming its ugly head again. When the Chief Executive…