The impact of the new consumer duty on T&C Schemes


In this short presentation we will look at the proposed Consumer Duty Regulations and how they might impact on your T&C schemes. We have identified 4 outcomes from this session, To understand the key elements of the new regulations through a T&C lens To understand what a customer journey looks like and the touch points that will need to be addressed To analyse the key skills and changes that you need to make to your T&C schemes to support an approach that is focused on consumer outcomes rather than one that is driven by the requirements of compliance rules To…

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I provide consultancy and support to UK based financial services companies helping them to design and implement practices that develop their people, achieve their business goals and comply with the needs of the regulators. I specialise in T&C, competence assessment and conduct which may be of particular interest to companies as they address the requirements of the Certification Regime and Code of Conduct requirements. My specialities include: Knowing you have a business to run Valuing your people as your greatest asset Keeping things simple, practical and relevant Engaging the business to promote ownership Ensuring Compliance is a natural by product of doing things well

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