Working with Training & Competence under Consumer Duty


Introduction The new Consumer Duty regulations came into effect on 31 July.  It is now that all the real challenges start as you embed all the changes.  As part of this process you will come across aspects that either have not gone as expected, possibly overlooked or could simply work better.  The FCA fully expect firms to review and make changes to ensure that they deliver good outcomes for consumers. In this 45 minute presentation we focus on the practical aspects of T&C. We  look at how the new Consumer Duty affects the day to day operations of T&C and…

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I provide consultancy and support to UK based financial services companies helping them to design and implement practices that develop their people, achieve their business goals and comply with the needs of the regulators. I specialise in T&C, competence assessment and conduct which may be of particular interest to companies as they address the requirements of the Certification Regime and Code of Conduct requirements. My specialities include: Knowing you have a business to run Valuing your people as your greatest asset Keeping things simple, practical and relevant Engaging the business to promote ownership Ensuring Compliance is a natural by product of doing things well

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