Modern Listing Example
‘Just give me your date of birth, mother’s maiden name and post-code …’
When my credit card provider telephoned me some weeks ago, it was not entirely a…
What sort of test should I use?
Nick Smith from EAM Consulting looks at the key differences between criterion and norm-referenced tests…
What about the competence of non-adviser staff?
My last article looked at the issues around evaluating a T&C scheme for advisers and…
Continuing to evolve
With CPD becoming far more of an everyday feature of life in financial services, advisers…
Supporting support roles
Chartered Insurance Institute product marketing manager Tom Cox looks at the changing face of the…
The art and science of one to ones
The science of one to ones Below is the flowchart with all the tools that…
A New Year and new strategies for 2015 – but is your T&C framework correctly aligned?
While the New Year typically brings with it well-intentioned resolutions to stop this or start…
Seizing the initiative
There has been a considerable amount of noise recently around the issue of Apprenticeships, and…