Modern Listing Example
Evidencing Consumer Duty, are we there yet?
Now the Consumer Duty (CD) regulation is live and the project teams, so busy for…
Consumer Duty: there may be trouble ahead…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
Consumer Duty shaping the boundaries for advice
On 9th December 2022, the Chancellor announced the ‘Edinburgh Reforms’ as part of a multi-step…
So, where are we now?
We are almost two months on from 31 July 2023 deadline for implementing all the…
Why professional development in financial services is vital
Ah, the worlds of regulatory learning and professional development—both vital, yet profoundly distinct, for individuals…
Why we should all start learning from complaints
A quick look at our e-learning course data on The Development Zone shows that ‘Complaints…
Traits of a self-directed learner
What do Bill Gates, Mark Zuckerberg, and I have in common? We’re all self-directed learners.…
The importance of psychological safety for the neurodiverse
Think back to when you were learning to drive. I know, I know for some…
