The implementation of the RDR was a watershed moment for the retail financial services industry.…

One of the aims of the Retail Distribution Review (‘RDR’), was to improve professional standards…

I used to love watching Sesame Street as a kid.  It was an American TV…

Firms rarely take on would-be financial advisers with no previous advisory experience these days. Why…

“I don’t like your attitude” shouted my high school teacher as I was evicted from…

We here at Skills Exchange Towers have spent 50% of this year delivering Customer Service…

I had an interesting conversation the other day about removing the standardised assessment categories at…

If you are anything like me, you’ll have been glued to the television 24/7 this…

Apart from completing the Observation Form, there are a number of other aspects which although…

I recently had the pleasure of talking to a Business Psychologist about the characteristics displayed…