Calibrate your customer
A few years ago, I was pulled over by the boys in blue, the police…
A few years ago, I was pulled over by the boys in blue, the police…
In 2010 David Brailsford was appointed Performance Director of Team Sky and faced one of…
The woman on the other end of the phone seemed pleasant enough, she thanked me…
Erm, it’s a little bit early for New Year Resolutions, isn’t it? No, it’s never…
One of the fundamental components of a T&C scheme under the FCA rules is measuring…
Nick Smith of EAM Consulting looks at using the Kirkpatrick Four Levels to help with…
This article is very futuristic, and if you’re the kind of person who likes the…
As the FCA 2015-16 Business Plan starts to come into effect, with the British public…
The other morning, waiting to gain access to the training room at a client’s premises,…
I have worked in the insurance industry for 40 years in both underwriting companies and…