Soft skills.  You know what I mean: presentation skills, effective communication, teamwork, time management…  It’s…

By Len Horridge from The Skills Exchange Happy New Year, of course… so, another year…

I take a relatively simplistic approach to T&C. Having worked with and managed several T&C…

The implementation of the RDR was a watershed moment for the retail financial services industry.…

One of the aims of the Retail Distribution Review (‘RDR’), was to improve professional standards…

I used to love watching Sesame Street as a kid.  It was an American TV…

Firms rarely take on would-be financial advisers with no previous advisory experience these days. Why…

“I don’t like your attitude” shouted my high school teacher as I was evicted from…

We here at Skills Exchange Towers have spent 50% of this year delivering Customer Service…

I had an interesting conversation the other day about removing the standardised assessment categories at…