How “value for money” is taking over from “cost and charges”
The financial services industry is now better understood for the transparency shed by consumerists such…
Browsing: Opinion
Career aspirations and skill development through training
It’s that time of the year again. The evenings are drawing in, the children are…
AF Exams – How to prepare with past papers and prevent common pitfalls
It’s a feeling every student knows, as you walk out of the exam hall feeling…
Diversity and inclusion
Issues around diversity and inclusion have featured prominently in recent pronouncements from the FCA. The…
FG21/3: The future of retirement advice?
In March 2021, the FCA issued FG21/3: guidance on advising pension transfers. You may note…
Outcomes-focused regulation ‘consumer duty’
By the time firms read this article, there will be roughly one month left to…
The end of the company pension scheme?
We have known for two decades that most employers no longer want to support defined…
Critical analysis – Strategies for students
In this article we look at the imprtance of being able to undertake a critical…
Bridging the Gap – Understanding vulnerable customers’ needs
Recent findings by the FCA estimates that 27.7 million adults in the UK are in…
What next for complaint handling?
It is that time of the year again when the Financial Ombudsman Service release its…