The ascendency of the CRO – why Consumer Duty is revolutionising the role
Consumer Duty is driving positive change across Financial services; but with that comes challenge. Chief…
Browsing: Ind. Focus
Supporting vulnerable consumers in Financial Services: The role of identifying needs and providing appropriate products and services
It is safe to say that with all the inevitable backlash of Covid and the…
Nostradamus: requirement or desire to change?
They carry different levels of urgency. I was asked to look at 2023 through a…
AI can bring us closer together and help, not inhibit humans
Opportunities and Challenges with AI and NLP AI is already changing our lives. From expert…
ESG and sustainability in collections
There was a time not so long ago when ‘ESG’ and sustainability was the talk…
Catalyst for change
“If it ain’t broke, don’t fix it”. The expression apparently originated in the USA in…
Technology must be front and centre to deliver Consumer Duty
Consumer Duty clearly is a game changer for the financial services industry and will demand…
High Risk Investments
The FCA has finalised stronger rules to help tackle misleading adverts that encourage investing in…
Setting achievement goals in your mortgage business
How to create more of what you want in 2022 for your mortgage advisory practice.…
An outcomes based future: Are you on the journey?
Compliance teams in most firms will have processes and tools in place for monitoring their…