Navigating the “Failure to prevent fraud” legislation: How financial services employees can protect customers and drive compliance
As we all know, regulation evolves. The UK’s new “Failure to Prevent Fraud” legislation has…
Browsing: Ind. Focus
Vulnerability and the real advice gap
There has been a lot written about vulnerability; how we assess clients for vulnerability, how…
Who or what do you trust?
Yesterday, I attended the Association of Professional Compliance Consultants Culture Working Group for a presentation…
A perfect storm- change happening all around you
I love a traditional London pub or end-of-the-street boozer. In the 80s, I regularly frequented…
Financial services – still a good job?
Bill Gates said, ‘Banking is necessary, banks are not’. With the amount of technology available…
Consumer Duty unintended consequences: Good intentions, chaotic execution?
Is the sector being unfairly targeted by an overzealous regulator, or is it just being…
The case for external accreditation
In the competitive and heavily regulated debt collection industry, ensuring that staff possess the highest…
How to ensure that your new processes get embedded into your business, and fast!
In this article, we dive into Human Behaviour and 6 strategic tips for embedding and…
Have we forgotten the art of customer service?
Last week, I attended a monthly meeting of my trade body – the Professional Speaking…
Why every FCA regulated firm needs a risk register
In the fast-paced world of financial services, managing risk isn’t just about ticking boxes for…