How to ensure that your new processes get embedded into your business, and fast!
In this article, we dive into Human Behaviour and 6 strategic tips for embedding and…
Browsing: Ind. Focus
Have we forgotten the art of customer service?
Last week, I attended a monthly meeting of my trade body – the Professional Speaking…
Why every FCA regulated firm needs a risk register
In the fast-paced world of financial services, managing risk isn’t just about ticking boxes for…
Cyber security training doesn’t work!
A somewhat contentious title to this month’s article. However, please don’t shoot the messenger –…
You get no R&R with Risk and Resilience
“Oops, we spillled our data all over the internet,” said nobody this week. But it…
Bank ring-fencing five years on
The global financial crisis that began in 2007 led to a number of changes in…
Don’t jump in with FOMO – think about what you really need from AI in to find the right solution for Quality Assurance
There is a growing perception that because Generative AI has gained so much public profile…
Nostradamus 2: a look ahead to T&C in 2024
Last year, Jeff asked me to gaze into the future and share my thoughts about…
What’s next for the financial adviser?
As I write, I am in the midst of the final preparation for the Christmas…
Purpose in financial services – what’s the point?
It’s the money, isn’t it? Working in financial services means when you go home at…