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‘They say that small is beautiful. So, when it comes to embedding complex concepts that have a direct impact on…
Research by the CISI reveals that individuals believe some misdemeanours are more acceptable than others. What drives our behaviour, and…
How to run a quiz to teach a subject Many trainers run quizzes or tests during their training courses or…
We have all now had a couple of months to enjoy the consultation papers published for Accountability 2, CP17-25 and…
It is a tricky subject feedback; sometimes it is wanted, at other times it is not. Sometimes it is helpful,…
The six-monthly release of Financial Ombudsman Service [‘FOS’] complaints data to the end of June 2017 have just been issued. …
Is the panic starting to set in with the deadline for MiFID II looming on the 3rd January? Recently it…
One of the most powerful weapons (really, weapons?) that a manager has is the ability to give people positive and…