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Now the Consumer Duty (CD) regulation is live and the project teams, so busy for the last year or two,…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer Duty, as the Financial Conduct…
On 9th December 2022, the Chancellor announced the ‘Edinburgh Reforms’ as part of a multi-step strategy to promote growth in…
We are almost two months on from 31 July 2023 deadline for implementing all the elements of Consumer Duty into…
Ah, the worlds of regulatory learning and professional development—both vital, yet profoundly distinct, for individuals and businesses in financial services.…
A quick look at our e-learning course data on The Development Zone shows that ‘Complaints Handling and the FCA’ was…
What do Bill Gates, Mark Zuckerberg, and I have in common? We’re all self-directed learners. I’ve proudly been a self-directed…
Think back to when you were learning to drive. I know, I know for some of us that is a…
