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In my last article (December’s edition), I talked about the fact that once Consumer Duty is implemented, ultimately the buck…

Will the regulator fail to achieve its fundamental objective of changing the culture of UK FinServ firms and transforming the…

In an open consultation published on 30 January 2023, the DWP, FCA and TPR invited views on a framework for…

The law of unintended consequences is looming its ugly head again. When the Chief Executive of UK Finance highlights an…

Consumer Duty is driving positive change across Financial services; but with that comes challenge. Chief Risk Officers (CROs) and Senior…

Like many consultants, I am of a certain age. I started my banking career just after the Financial Services Act…

There is no shortage of data in financial services. Yet there may be a shortage of understanding, appreciation and meaning…

The DWP’s consultation on measures for a new value for money framework, which closed on March 27th, sets out three…