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Beyond performance: A view on why financial services firms must reframe training, competence, and workforce assurance in a Consumer Duty…
According to the much-respected biannual UK Customer Satisfaction Index (UKCSI) into national standards of customer service in the UK, we…
Artificial intelligence (AI) is no longer a future concept in financial services; it is already embedded in how firms research,…
Spring often marks a point in the exam cycle where candidates move from general revision into more focused preparation and…
The Employment Rights Act 2025 has been widely framed as a compliance burden. But for financial services firms with genuine…
The FCA’s Consumer Duty requires firms to take “reasonable steps” to deliver good outcomes for customers. Most firms believe they…
In today’s fast-paced financial sector, precision, compliance, and performance are vital. Yet behind every spreadsheet, report, and client interaction are…
Regulatory focus across financial services continues to evolve, with increasing attention being placed on behaviour, conduct, and the ability to…