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Like many of you reading this, I have been doing the rounds at several SMCR events focused on the extension of…
A number of high profile data breaches have put operational resilience at the top of the regulatory agenda this summer.…
To achieve a culture of regular coaching being the way we work around here, here are 20 tips to help…
I have read some interesting articles recently regarding education for advisers and these have raised some very interesting issues. For…
We spend a great deal of our time training people about the power of communication and how to improve their…
There have been two very interesting articles recently, one in the Harvard Business Review (HBR) and another in the Financial…
Probably like many of us in Training and Competence(T&C) I have spent much of my time working with colleagues who…
Although over 3,000 firms are required to submit complaints data to the FCA the number of complaints financial service firms…