Meeting the needs of the ‘Accidental Manager’


There have been two very interesting articles recently, one in the Harvard Business Review (HBR) and another in the Financial Times, about the quality of ‘management’, and how under-trained and under-valued managers are invariably behind poorly performing businesses. Most of us, I am sure, are aware of the Peter Principle, as outlined in a book written almost 50 years ago by Dr. Laurence J. Peter. In it, he describes the following paradox: if organisations promote…

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The Credit Services Association (CSA) is the only National Association in the UK for organisations active in the debt collection and purchase industry. The Association, which has a history dating back to 1906, has 300 member companies which represent 90% of the industry, and employ 11,000 people. At any one time its members hold up to £60 billion for collection, returning nearly £3 billion in collections to the UK economy per annum. As the voice of the collections industry, our vision is to build confidence in debt collection by making the entire process clear, easy to understand and less stressful for all those involved. Further information on the CSA can be found at:

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