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Artificial intelligence (AI) is the simulation of human intelligence processes by machines. It is a burgeoning technology that is seen…
The issue of customer vulnerability is not a new one in financial services. But, the approach to it varied so…
In the competitive and heavily regulated debt collection industry, ensuring that staff possess the highest levels of competence and professionalism…
Just over a year ago the Chancellor of the Exchequer announced, with much fanfare, a new ‘mortgage charter’ [‘the Charter’]. …
For some of us there comes a time when we make the decision, or the decision is made for us,…
The old saying “there’s nowt so queer as folk” is even more apt these days than it ever has been.…
There is a need for every employee involved in Training & Competence to go through a form of development in…
As training professionals, we use learning journeys (or learning pathways) to bring together all the multifaceted activities needed to achieve…