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In the competitive and heavily regulated debt collection industry, ensuring that staff possess the highest levels of competence and professionalism…
Just over a year ago the Chancellor of the Exchequer announced, with much fanfare, a new ‘mortgage charter’ [‘the Charter’]. …
For some of us there comes a time when we make the decision, or the decision is made for us,…
The old saying “there’s nowt so queer as folk” is even more apt these days than it ever has been.…
There is a need for every employee involved in Training & Competence to go through a form of development in…
As training professionals, we use learning journeys (or learning pathways) to bring together all the multifaceted activities needed to achieve…
In February 2024, the FCA published CP24/2: Our Enforcement Guide and publicising enforcement investigations – a new approach. The FCA…
As a minimum, firms are required by regulation to ensure employees maintain adequate knowledge of eight core competencies (as set…