Vulnerable to vulnerability: the UK mortgage market and its challenging customer situations
Imagine this customer: a 50 something Financial Adviser, based in Singapore but with an English…
Author Phil Ingle
Phil Ingle
I help businesses to develop and grow by delivering high quality, interactive and tailored training workshops that give managers & business leaders the knowledge, skills and confidence to build their services, brands and people to achieve greater success.
Whistleblowing – good or grass?
The FCA has recently been promoting the use of whistleblowing to root out poor practice…
Networking: working in the 2020s?
“It’s not what you know, but who you know”. The 2020s are delivering a significant…
Keeping pace with digital change in banking – can your skills keep up?
What is the definition of being old? Whether you still use the word digital. While…
Cash: Criminals and digital dinosaurs
“That will do nicely sir!” Some of you are old enough to recall this American…
Is my FD lying? The role of financial oversight in financial services.
BHS, Carillion, Tesco, and Patisserie Valerie. Which to be clear, are all organisations where the…
Carillion: “It’s just words, isn’t it?” Lessons from an unintentional demolition
If you are involved in the biggest demolition job in over a decade, you can…
Professionalism & ethics in financial services: “whack-a-mole” or in a hole?
Some would regard the topic of professionalism & ethics in financial services as something of…