In this short presentation we will look at the proposed Consumer Duty Regulations and how they might impact on your T&C schemes.
We have identified 4 outcomes from this session,
- To understand the key elements of the new regulations through a T&C lens
- To understand what a customer journey looks like and the touch points that will need to be addressed
- To analyse the key skills and changes that you need to make to your T&C schemes to support an approach that is focused on consumer outcomes rather than one that is driven by the requirements of compliance rules
- To critique the management information to evidence the new consumer outcome approach
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