Consumer Duty – A question of Trust

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OUTCOMES To define Trust and how it is an essential part of Consumer Duty Regulations To be able to measure Trust across the 4 components To monitor Trust to evaluate performance To know the steps to repair Trust when necessary Copy Slides >>> Transcript Welcome to today’s session on consumer duty. Taking a closer look at the question of trust. Trust is a topic that we have visited in some of the earlier sessions, but today’s session takes a slightly different look and starts to ask questions. How we measure trust and how we can use this information to build better consumer outcomes. By understanding how we define trust and how it is connected to. Enabling us to produce good…

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I provide consultancy and support to UK based financial services companies helping them to design and implement practices that develop their people, achieve their business goals and comply with the needs of the regulators. I specialise in T&C, competence assessment and conduct which may be of particular interest to companies as they address the requirements of the Certification Regime and Code of Conduct requirements. My specialities include: Knowing you have a business to run Valuing your people as your greatest asset Keeping things simple, practical and relevant Engaging the business to promote ownership Ensuring Compliance is a natural by product of doing things well

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