OUTCOMES To define Trust and how it is an essential part of Consumer Duty Regulations To be able to measure Trust across the 4 components To monitor Trust to evaluate performance To know the steps to repair Trust when necessary Copy Slides >>> Transcript Welcome to today’s session on consumer duty. Taking a closer look at the question of trust. Trust is a topic that we have visited in some of the earlier sessions, but today’s session takes a slightly different look and starts to ask questions. How we measure trust and how we can use this information to build better consumer outcomes. By understanding how we define trust and how it is connected to. Enabling us to produce good…
Consumer Duty – A question of Trust
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