60 Minute Video – The impact of the new consumer duty on T&C schemes (Policy Statement version)

The FCA has published their policy statement  PS22/9 on the new Consumer Duty. The changes will affect your T&C schemes. View the video to find out why. Amongst other things you will need to review The structure and content of your T&C Procedures The training needed for new starts The way your advisers and support staff interact with customers The standards you need to determine competence The way you conduct FIT and proper assessments under the Certification Regime How your T&C MI contributes to the effective governance of the new consumer duty Whether you need to introduce T&C approaches to…

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