60 Minute Video – The impact of the new consumer duty on T&C schemes (Policy Statement version)


The FCA has published their policy statement  PS22/9 on the new Consumer Duty. The changes will affect your T&C schemes. View the video to find out why. Amongst other things you will need to review The structure and content of your T&C Procedures The training needed for new starts The way your advisers and support staff interact with customers The standards you need to determine competence The way you conduct FIT and proper assessments under the Certification Regime How your T&C MI contributes to the effective governance of the new consumer duty Whether you need to introduce T&C approaches to…

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I provide consultancy and support to UK based financial services companies helping them to design and implement practices that develop their people, achieve their business goals and comply with the needs of the regulators. I specialise in T&C, competence assessment and conduct which may be of particular interest to companies as they address the requirements of the Certification Regime and Code of Conduct requirements. My specialities include: Knowing you have a business to run Valuing your people as your greatest asset Keeping things simple, practical and relevant Engaging the business to promote ownership Ensuring Compliance is a natural by product of doing things well

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