Modern Listing Example
History teaches us much
Let me ask you a question, if you needed to have brain surgery would you…
How to influence today’s knowledge worker
Brodie and Florence are my two Italian Spinone dogs and like to be told what…
Individual Accountability Regime – What is the Risk?
By the date this article is published, I will have spent over 300 working days…
Calibrate your customer
A few years ago, I was pulled over by the boys in blue, the police…
Applying a marginal gains mind-set to CPD management
In 2010 David Brailsford was appointed Performance Director of Team Sky and faced one of…
New thinking in ensuring front line staff provide good customer outcomes
Challenging Times The FCA’s Conduct Risk and Strengthening Accountability agendas are making firms rethink how…
Preparing for the Accountability Regime
With the commencement of the new Accountability Regime now less than six months away, could…
We don’t need customers like you…
The woman on the other end of the phone seemed pleasant enough, she thanked me…