What’s gone wrong with equity release advising and how to fix it
The FCA has reached the end of their tether and we’re about to see some…
Browsing: Ind. Focus
How to embrace technology but keep your humanity – implementing a RegTech solution
Today, the majority of our business and personal lives are dominated by our access to…
Consumer Duty: there may be trouble ahead…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
Unleashing the Power of Independent Business Reviews
In the complex and high-stakes realm of financial services, firms are constantly navigating through a…
AI in Financial Services – educate and evaluate rather than fear and forbid
We’re witnessing history The release of ChatGPT has brought a technological tectonic shift, bringing AI…
Culture clash – Consumer Duty: is it only skin deep?
Will the regulator fail to achieve its fundamental objective of changing the culture of UK…
The ascendency of the CRO – why Consumer Duty is revolutionising the role
Consumer Duty is driving positive change across Financial services; but with that comes challenge. Chief…
Supporting vulnerable consumers in Financial Services: The role of identifying needs and providing appropriate products and services
It is safe to say that with all the inevitable backlash of Covid and the…
Nostradamus: requirement or desire to change?
They carry different levels of urgency. I was asked to look at 2023 through a…
AI can bring us closer together and help, not inhibit humans
Opportunities and Challenges with AI and NLP AI is already changing our lives. From expert…