Don’t jump in with FOMO – think about what you really need from AI in to find the right solution for Quality Assurance
There is a growing perception that because Generative AI has gained so much public profile…
Browsing: Ind. Focus
Nostradamus 2: a look ahead to T&C in 2024
Last year, Jeff asked me to gaze into the future and share my thoughts about…
What’s next for the financial adviser?
As I write, I am in the midst of the final preparation for the Christmas…
Purpose in financial services – what’s the point?
It’s the money, isn’t it? Working in financial services means when you go home at…
What’s gone wrong with equity release advising and how to fix it
The FCA has reached the end of their tether and we’re about to see some…
How to embrace technology but keep your humanity – implementing a RegTech solution
Today, the majority of our business and personal lives are dominated by our access to…
Consumer Duty: there may be trouble ahead…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
Unleashing the Power of Independent Business Reviews
In the complex and high-stakes realm of financial services, firms are constantly navigating through a…
AI in Financial Services – educate and evaluate rather than fear and forbid
We’re witnessing history The release of ChatGPT has brought a technological tectonic shift, bringing AI…
Culture clash – Consumer Duty: is it only skin deep?
Will the regulator fail to achieve its fundamental objective of changing the culture of UK…