Bringing on new tech: Why strategy is the real game-changer
Ah, technology—a shiny, irresistible lure. It promises efficiency, speed, and innovation. Every business wants it,…
Browsing: Ind. Focus
It’s personal and it’s business (to misquote the Godfather!)
Can you give me a breakdown of your current client database? How have you categorised…
Do you whistleblow or are you a “Me Too” sort of person?
The most recent scandals that have occurred have been quite enlightening about our society. We…
Navigating the “Failure to prevent fraud” legislation: How financial services employees can protect customers and drive compliance
As we all know, regulation evolves. The UK’s new “Failure to Prevent Fraud” legislation has…
Vulnerability and the real advice gap
There has been a lot written about vulnerability; how we assess clients for vulnerability, how…
Who or what do you trust?
Yesterday, I attended the Association of Professional Compliance Consultants Culture Working Group for a presentation…
A perfect storm- change happening all around you
I love a traditional London pub or end-of-the-street boozer. In the 80s, I regularly frequented…
Financial services – still a good job?
Bill Gates said, ‘Banking is necessary, banks are not’. With the amount of technology available…
Consumer Duty unintended consequences: Good intentions, chaotic execution?
Is the sector being unfairly targeted by an overzealous regulator, or is it just being…
The case for external accreditation
In the competitive and heavily regulated debt collection industry, ensuring that staff possess the highest…