Using The Consumer Duty as an opportunity to drive organisational change in the insurance industry through learning and development
The pace of change in the insurance industry over the last few years has seen…
Browsing: Consumer Duty
Consumer Duty – the buck stops with you not just your processes……
In my last article (October’s edition), I talked about the value of firms revisiting and…
Consumer Duty Rules – preparing for the latest FCA regime
The latest is of course the Consumer Duty Rules – which come into effect this…
What is a good outcome?
So, we all have our Consumer Duty Implementation plans in place. Of course, we do.…
Consumer Duty – time for mortgage practitioners to focus on consumer outcomes
There has been a lot written about the FCA’s, current, hot topic – Consumer Duty. …
Upscaling your people processes to meet the demands of Consumer Duty
I’m not sure about you, but pretty much all the commentary I read on the…
Working with our IFA partners: the golden rule
The recent paper from the FCA [FG22/5] prompted me to think about how we work…
Technology must be front and centre to deliver Consumer Duty
Consumer Duty clearly is a game changer for the financial services industry and will demand…
How pension dashboards may shape the new consumer duty
It’s already a commonplace that the Consumer Duty shifts the obligation on those providing financial…
The Consumer Duty – T&C next steps
By the time you are reading this article your firm’s implementation plan detailing how you…