Will mortgage prisoners be saved by the FCA ‘closed book’ Consumer Duty rules?
We have heard about the plight of mortgage prisoners for well over a decade now. …
Browsing: Consumer Duty
Nostradamus 2: a look ahead to T&C in 2024
Last year, Jeff asked me to gaze into the future and share my thoughts about…
Regulators turn their attention to ‘Critical Third Parties’
In a paper published on 7th December, the Bank of England, as well as both…
Value, value, value. The theme for 2024?
Recent communications from the FCA highlight that the regulator is likely to focus heavily on…
Evidencing Consumer Duty, are we there yet?
Now the Consumer Duty (CD) regulation is live and the project teams, so busy for…
Consumer Duty: there may be trouble ahead…
Near-record low levels of customer satisfaction indicates trouble ahead for FinServ firms affected by Consumer…
Consumer Duty shaping the boundaries for advice
On 9th December 2022, the Chancellor announced the ‘Edinburgh Reforms’ as part of a multi-step…
So, where are we now?
We are almost two months on from 31 July 2023 deadline for implementing all the…
Why we should all start learning from complaints
A quick look at our e-learning course data on The Development Zone shows that ‘Complaints…
Consumer Duty: culture, people and data
Over the last 12 months, Elephants Don’t Forget have run a popular Consumer Duty webinar…