Vulnerability is not as simple as black and white
The issue of customer vulnerability is not a new one in financial services. But, the…
Browsing: Consumer Duty
How is the mortgage charter working for consumers?
Just over a year ago the Chancellor of the Exchequer announced, with much fanfare, a…
People – who knows any of those?
The old saying “there’s nowt so queer as folk” is even more apt these days…
Firms having to take a long hard look in the mirror over fees and interest payments
Many changes to the financial industry have been implemented because of the new Consumer Duty…
Advice v Guidance
This has been a question that the financial services industry has been struggling with over…
Will mortgage prisoners be saved by the FCA ‘closed book’ Consumer Duty rules?
We have heard about the plight of mortgage prisoners for well over a decade now. …
Nostradamus 2: a look ahead to T&C in 2024
Last year, Jeff asked me to gaze into the future and share my thoughts about…
Regulators turn their attention to ‘Critical Third Parties’
In a paper published on 7th December, the Bank of England, as well as both…
Value, value, value. The theme for 2024?
Recent communications from the FCA highlight that the regulator is likely to focus heavily on…
Evidencing Consumer Duty, are we there yet?
Now the Consumer Duty (CD) regulation is live and the project teams, so busy for…