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We spend a great deal of our time training people about the power of communication and how to improve their…
There have been two very interesting articles recently, one in the Harvard Business Review (HBR) and another in the Financial…
Probably like many of us in Training and Competence(T&C) I have spent much of my time working with colleagues who…
Although over 3,000 firms are required to submit complaints data to the FCA the number of complaints financial service firms…
Nowadays it feels like everyone wants your feedback. You order a sofa and you are requested to provide your feedback…
‘I love deadlines,’ Hitchhikers Guide author Douglas Adams once remarked. ‘I like the whooshing sound they make as they go…
Imagine you are sitting in a large auditorium waiting for a Portfolio Manager from a large Asset Management firm. He…
Recently, one of our PTS clients contacted us to say that they’d just had an FCA visit – and all…