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Back in the 1990s, LAUTRO launched Training & Competence for those providing advice to retail customers, introducing the requirements around…
How the trade body for the debt collection industry helps organisations to attract new talent and upskill their staff with…
This is one of the keys to 2020s negotiation… We are all born negotiators. We negotiate every day, consciously or…
Today, the majority of our business and personal lives are dominated by our access to technology. From business platforms, personal…
Like all disciplines and areas of work, T&C changes and evolves over time in response to what the industry and…
The FCA has been conducting a kind of crypto-consultation on what it calls its guidance sales model. The model has…
In this short presentation we will look at the proposed Consumer Duty Regulations and how they might impact on your…
This article sets out to define what we mean by “authentic compliance” and why, indeed, it is a “thing” that…