Authors

Bea is Head of Risk & Compliance and Managing Director at 1st Risk Solutions. Bea has vast experience across all 3 Lines of Defence gained at some of the worlds largest global banks and financial institutions (HSBC, JP Morgan and American Express). She has been at the forefront of global change and risk programmes, driving the design and implementation of the associated operational risk framework for: • Global regulatory programmes such as SOX, SAO, FATCA, SM&CR • Global Financial Crime risk remediation • Operational Risk frameworks within global functions (technologies, finance, HR) • Global M&A and divestment programmes, managing buyer risk, separation risk and transitional service risk Bea also spent many years at American Express working globally within various areas across all 3 lines- Group Treasury, Group Internal Audit and within Group Operational Risk, obtaining in depth knowledge of credit services, Insurance products, and Private Banking.7 Articles

6 Articles

Philip Masey from Wizard Learning and Create Finance. Having worked in financial services for the past 12 years, Philip is an experienced Mortgage, Protection and Equity Release Advisor with Create Finance and also one of the lead authors at Wizard Learning. Alongside their online courses, Wizard Learning offer a monthly CPD package and now with an expanded team, they aim to provide a well-rounded, informative monthly course to help you develop your knowledge in an easy to understand format6 Articles

Gayle Conway is Managing Director of Expert Pensions6 Articles

With almost an entire career working with customers Kelvin has developed the knack of ‘standing in the customers shoes’ and helping organisations, executives, sales and product teams to see, feel, hear, smell and taste things they don’t experience but their customers do.6 Articles

Joseph Twigg is CEO of Aveni. They describe themselves as a passionate team of computer scientists, engineers, designers and creatives. They want to transform the Financial Services industry by fusing AI with human interaction. With this approach, they can enhance risk monitoring, transform understanding of customers and agents, better manage staff performance, automate, drive down the cost to serve and so more6 Articles

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Experienced business process consultant Nick has wide ranging experience of managing, auditing, designing, administering and delivering training strategies and events to enhance human capital to address defined business needs.6 Articles

Richard Whittington from Access People. Part of the Access Group. The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Its innovative cloud solutions transform how business software is used, giving every employee the freedom to do more of what’s important to them. Founded in 1991, The Access Group employs approximately 6,800 people. www.theaccessgroup.com6 Articles

Tom Wood Head of Commercial Searchlight Insurance Training, part of UKGI Learning Solutions UKGI is one of the leading compliance consultancies to the general insurance, consumer credit and claims management sectors. We can help your business succeed, with the clear expert compliance advice you need in a complex and ever-changing regulatory environment. We provide a broad range of consultancy services that can be tailored to meet the specific requirements of your business and staff, including CII-accredited compliance workshops and webinars. Ensuring you adhere to the latest rules and regulatory best practice can be a complex and time-consuming undertaking for any general insurance business. It can sometimes feel like a burden, distracting you from your core focus on looking after clients. An experienced specialist consultancy like UKGI can lighten the load. We have over 15 years’ regulatory and compliance consultancy experience. So when you work with UKGI, you can rest assured you’re in safe and expert hands.6 Articles

The Credit Services Association (CSA) is the only National Trade Association in the UK for organisations active in the debt collection and debt purchase industry. The Association, which has a history dating back to 1906, has over 250 member companies which represent 90% of the industry, and employ 11,000 people. At any one time its members hold up to £60bn for collection, returning nearly £4bn in collections to the UK economy per annum. As the voice of the collections industry, our vision is to build confidence in debt collection by making the entire process clear, easy to understand and less stressful for all those involved.5 Articles