Vulnerability is not as simple as black and white
The issue of customer vulnerability is not a new one in financial services. But, the…
Author Joseph Twigg
Joseph Twigg
Joseph Twigg is CEO of Aveni. They describe themselves as a passionate team of computer scientists, engineers, designers and creatives. They want to transform the Financial Services industry by fusing AI with human interaction. With this approach, they can enhance risk monitoring, transform understanding of customers and agents, better manage staff performance, automate, drive down the cost to serve and so more
Don’t jump in with FOMO – think about what you really need from AI in to find the right solution for Quality Assurance
There is a growing perception that because Generative AI has gained so much public profile…
AI in Financial Services – educate and evaluate rather than fear and forbid
We’re witnessing history The release of ChatGPT has brought a technological tectonic shift, bringing AI…
Technology must be front and centre to deliver Consumer Duty
Consumer Duty clearly is a game changer for the financial services industry and will demand…