Pragmatic and practical or disparate and dangerous? The opportunities and perils of SMCR
Like many of you reading this, I have been doing the rounds at several SMCR events…
Like many of you reading this, I have been doing the rounds at several SMCR events…
A number of high profile data breaches have put operational resilience at the top of…
To achieve a culture of regular coaching being the way we work around here, here…
I have read some interesting articles recently regarding education for advisers and these have raised…
We spend a great deal of our time training people about the power of communication…
There have been two very interesting articles recently, one in the Harvard Business Review (HBR)…
Probably like many of us in Training and Competence(T&C) I have spent much of my…
Although over 3,000 firms are required to submit complaints data to the FCA the number…
Nowadays it feels like everyone wants your feedback. You order a sofa and you are…
‘I love deadlines,’ Hitchhikers Guide author Douglas Adams once remarked. ‘I like the whooshing sound…