Vulnerable Customers


With the FCA set to announce new guidance on identifying and supporting vulnerable customers, and uncertainty around Brexit having a yet unknown impact on the nation’s finances, 2019 is set to be a big year for vulnerability. So is your firm and staff ready to spot and act on the red flags in customers’ best interests? Put yourself in a customer’s shoes. You have just been made redundant, your family relies on your income and…

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About Author

Unicorn Training. Since 1988, we’ve created L&D and compliance solutions for the UK’s ever-changing financial services industry. We love what we do. You’ll love the results. Based in sunny Bournemouth and rainy London, our 25 years’ experience and award-winning creativity have helped us grow to be a market leader in our field. Quite simply, we give you what you want. We turn complicated language into everyday language and complicated policies into everyday scenarios. We don’t just teach you “what”, we explain “how”. No matter what your eLearning needs, we’ll listen to what you need and deliver an innovative solution just right for you. And to make your life easier, we can deliver it on our very own award-winning learning & performance platform, SkillsServe. The biggest compliment we’ve had from customers is that they keep coming back for more.

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