SS05 (Z) Working with T&C under Consumer Duty

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Date(s) - 22/08/2024
10:00 am - 12:00 pm



As part of the changes introduced by the new Consumer Duty the FCA expects that all firms will review their people policies to reflect how they have incorporated the changes.  This includes your T&C scheme. In this 2 hour workshop we take a closer look at how your T&C schemes might be affected and discuss practical ways of addressing any issues identified.

Workshop Outcomes
  • To understand how the new Consumer Duty affects your approach to T&C
  • To know why culture plays such an important role and why T&C is affected
  • To describe a good consumer outcome
  • To understand the relationship between good consumer outcomes and competence
  • To be able to define the standards expected of a competent person
  • To assess the impact of T&C on people not engaged in Appendix 1 activities
  • To identify the impact of consumer biases on your customers and how you should respond
  • To be aware of the critical skills to help put your customers in a place to make informed decisions
  • To review how all these changes impact upon your Fit and Proper assessments
  • To link T&C management information to support board reporting and the importance of an outside in approach
  • To review the role of customer coaching in evidencing good consumer outcomes
  • To be aware of how all these aspects affect day to day supervision
22 August (Zoom)
30 August (Teams)
11 September (Zoom)
16 September (Teams)

How to book
To book your place email  We will issue an invoice.  A link will be forwarded shortly before the event

How much does it cost to attend?
These workshops form part of our Summer School programme.  This comprises 4 X 1 week blocks of our popular workshops.  You can attend any workshop.

Each workshop is available for the special price of £40+VAT (normally £95 +VAT)

Please note
These events are workshops not webinars.  Delegates are asked to have their microphone enabled and ideally their camera engaged.
These sessions are not recorded.
In view of the special offer these sessions carry a full cancellation charge for either cancellation or a no show on the day.
Delegates are able to switch events to another Summer school session without additional charge, subject to availability



About Author

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I provide consultancy and support to UK based financial services companies helping them to design and implement practices that develop their people, achieve their business goals and comply with the needs of the regulators. I specialise in T&C, competence assessment and conduct which may be of particular interest to companies as they address the requirements of the Certification Regime and Code of Conduct requirements. My specialities include: Knowing you have a business to run Valuing your people as your greatest asset Keeping things simple, practical and relevant Engaging the business to promote ownership Ensuring Compliance is a natural by product of doing things well

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