+The impact of the new consumer duty on T&C Schemes

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Date(s) - 14/03/2022
10:00 am - 12:00 pm


The FCA has published Consultation Paper CP21/36 A new Consumer Duty. The changes will affect your T&C schemes.  A New Consumer Duty contains feedback to their original consultation, CP21/13.  The consultation paves the way for a new Consumer Principle for retail firms replacing Principles 6 (TCF) and 7 and placing a greater layer of requirements upon firms.  New cross cutting rules and evidential based outcomes will challenge firms to demonstrate that firms have put customers at the heart of what they do and have achieved good consumer outcomes.

This event is focused on how this will affect the approaches you take within your T&C schemes to ensure that they play their part in achieving what firms must consider doing to meet regulatory expectations. As it states within the consultation paper.

Firms extend their focus beyond ensuring narrow compliance with specific rules, to also focus on delivering good outcomes for customers

The impact of the New Consumer Duty is wide ranging and affect your business throughout the product life cycle.  This workshop is designed for people who work with T&C.

This workshop will examine the difference between TCF and the new consumer duty, the growing importance of understanding the impact of behavioural economics and how the needs of vulnerable customers are identified and addressed.  There is no doubt that the new Consumer Duty will have an impact on the day to day running of your T&C Schemes and the way in which governance structures oversee them.

Workshop Outcomes

  • To understand the key elements of the new consumer duty through a T&C lens 
  • To construct a customer journey and identify the touch points that will need to be addressed
  • To analyse the key skills and changes that are needed to support a consumer outcome approach rather than one that is compliance driven 
  • To critique the management information needed to evidence a consumer outcome  approach


14 March 2022 NOW FULL
23 March 2022


How to book
A delegate place is priced at £75+VAT.  To book your place email office@t-cnews.com.  We will issue an invoice.  A link will be forwarded shortly before the event

Book as a Premium Extra, Premium+ or Premium+ Flexi
If you have an active Premium Extra, Premium+ or Premium+ Flexi subscription you just need to email office@t-cnews.com to book your place.  An email link will be sent through shortly before the event.It is facilitated over Zoom. If you have an active subscription but cannot attend you can nominate someone to attend instead of you.

How to take up a subscription
Take up your Premium Extra Subscription now and remember to book a place at our CPD event. A Premium Extra subscription gives you access to three CPD events being held during 2022.



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