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9 Reminders of What Great Coaching is
Match vigorously Becoming like them will lubricate communication. Listen and use their language and key…
Getting the Senior Manager & Certification Regimes ‘over the line’ – Learning from the banking sector
The new SM&CR Regimes are aimed at bringing greater transparency and individual accountability into the…
Embedding complex concepts using microlearning
‘They say that small is beautiful. So, when it comes to embedding complex concepts that…
What makes good people do bad things?
Research by the CISI reveals that individuals believe some misdemeanours are more acceptable than others.…
Quizzes for your training programmes
How to run a quiz to teach a subject Many trainers run quizzes or tests…
Extending SM&CR – The devil in the details
We have all now had a couple of months to enjoy the consultation papers published…
Feedback – how do you take yours?
It is a tricky subject feedback; sometimes it is wanted, at other times it is…
Complaints – will we ever link dissatisfaction to treating customers fairly?
The six-monthly release of Financial Ombudsman Service [‘FOS’] complaints data to the end of June…