Modern Listing Example
FOS complaints see a worrying uptick
Only a week ago the Financial Ombudsman Service released its data for the quarter April…
Technical Knowledge May Not be Enough
Maybe time to refresh your softer skills Smack in the middle of COVID-19, as home…
Choice architecture and the restaurant wine list
How many times have you scanned a long wine list full of expensive options you…
Working with Training & Competence under Consumer Duty
Introduction The new Consumer Duty regulations came into effect on 31 July. It is now…
Consumer Duty: culture, people and data
Over the last 12 months, Elephants Don’t Forget have run a popular Consumer Duty webinar…
Consumer Duty: Ensuring compliance, a CD champion perspective
As firms move into the final stages of preparation for the implementation of the incoming…
Consumer Duty – an opportunity to make valuable change or just another stop on the route to Compliance Fatigue?
It is certainly nearly upon us – Consumer Duty that is – and there can…
Consumer Duty: The MI conundrum
On 31st July, the FCA’s Consumer Duty comes into force for all regulated firms that…