Consumer Duty – the buck stops with you not just your processes……
In my last article (October’s edition), I talked about the value of firms revisiting and…
Browsing: Consumer Duty
Consumer Duty Rules – preparing for the latest FCA regime
The latest is of course the Consumer Duty Rules – which come into effect this…
What is a good outcome?
So, we all have our Consumer Duty Implementation plans in place. Of course, we do.…
Consumer Duty – time for mortgage practitioners to focus on consumer outcomes
There has been a lot written about the FCA’s, current, hot topic – Consumer Duty. …
Upscaling your people processes to meet the demands of Consumer Duty
I’m not sure about you, but pretty much all the commentary I read on the…
Working with our IFA partners: the golden rule
The recent paper from the FCA [FG22/5] prompted me to think about how we work…
Technology must be front and centre to deliver Consumer Duty
Consumer Duty clearly is a game changer for the financial services industry and will demand…
How pension dashboards may shape the new consumer duty
It’s already a commonplace that the Consumer Duty shifts the obligation on those providing financial…
The Consumer Duty – T&C next steps
By the time you are reading this article your firm’s implementation plan detailing how you…
An outcomes based future: Are you on the journey?
Compliance teams in most firms will have processes and tools in place for monitoring their…